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Editorial responsibility
Whatever you raise with this site, the same standard applies: every claim published here is checked before it goes live, and every correction you send is treated as a priority. If you spot a game that no longer exists, a bonus term that has changed, or a payout figure that no longer matches the operator’s own page, tell us. We verify the detail against the operator’s current terms and amend the relevant review, then note the date of the change so the record stays traceable.
Reports of outdated information are handled the same way as any other correction: we confirm what the current position actually is, update the page where the evidence supports it, and leave a clear note of the revision. Where a claim cannot be verified, it is removed rather than left standing on guesswork. You do not need to provide proof to raise a concern, but anything you do supply shortens the checking process.
What we can answer
The editorial team can discuss the content of this website: how a rating was reached, what a specific review says, why a bonus was marked the way it was, or where a piece of information came from. Questions about game rules, bonus mechanics, wagering conditions or general casino practice are within scope, and we will answer from the research already published here.
Anything that concerns your own account sits outside that remit. Whether a deposit has landed, a withdrawal is delayed, a bonus refused, or a verification document rejected — those are matters between you and the operator, and only the operator can act on them. We do not hold your funds, we do not process payments, and we cannot see your account. Passing those questions to us only adds a step before you reach the party that can actually resolve them.
Account and payment issues
Account, deposit and withdrawal problems have to go to the operator directly for one reason: the operator controls the systems that hold your money and your personal data. No third party, however well intentioned, can authorise a payout, reverse a charge, or restore access to a locked account. Contacting the operator’s own support channels is the only route that produces a decision.
If you believe the operator has treated you unfairly and the matter is not resolved through its own process, the responsible step is to take the dispute to the relevant independent resolution service in your jurisdiction. We can explain what that path looks like in general terms, but we cannot lodge a complaint on your behalf or intervene in any individual case.